Privacy Policy

1. Information we collect from customers

When you submit a cleaning booking request, contact WMC or check your booking status, we may collect information such as:

• Your name
• Phone number and contact details
• Email address, if provided
• Property type, area, town and postcode
• Cleaning service required
• Preferred date and time
• Property size, number of bedrooms and bathrooms
• Condition level and cleaning extras requested
• Access notes, parking notes and customer notes
• Booking reference and booking status information
• Payment-related status information

2. Information we collect from cleaner and business partner applicants

When someone applies to become an independent cleaner partner or an approved business partner, WMC may collect information needed to review the application and decide whether suitable cleaning bookings can be offered.

This may include:

• Full name or business contact name
• Business name, where applicable
• Phone number and email address
• Address, postcode or areas covered
• Cleaning experience, business details and services offered
• Availability
• Self-employed status confirmation, where applicable
• Business structure or trading information, where applicable
• Right to work or eligibility confirmation, where required
• Public liability insurance details
• Insurance provider, policy number and expiry date
• UTR or tax-related confirmation, if requested
• Bank or payout details, if required for completed jobs
• Any notes or supporting information submitted in the application

3. How we use customer information

Customer information may be used to:

• Review cleaning booking requests
• Calculate or confirm estimated cleaning prices
• Contact customers about their booking request
• Confirm dates, times, property details and service requirements
• Match suitable bookings with approved independent cleaning partners
• Send payment instructions or selected provider quote information
• Provide booking support before and after a clean
• Handle cancellations, refunds, complaints or disputes
• Keep records for business, safety and legal purposes

4. How we use cleaner and business partner information

Cleaner and business partner information may be used to:

• Review cleaner partner and business partner applications
• Check whether applicants may be suitable for cleaning bookings
• Review service areas, experience and availability
• Request or verify public liability insurance and relevant business insurance details
• Confirm self-employed, business or eligibility information where required
• Offer suitable job opportunities
• Manage job assignment and job completion records
• Arrange payouts for completed work, where applicable
• Handle safety, quality, complaints or dispute matters

5. Lawful basis for processing

WMC processes personal information where it is necessary to respond to a booking request, take steps before entering into a contract, fulfil or support a booking, comply with legal obligations, or for legitimate business interests such as matching customers with suitable providers, keeping platform records, improving the service, preventing fraud and handling disputes.

Where WMC sends marketing messages, we will only do so where we have a suitable lawful basis, such as consent or another lawful permission that applies. You can ask us to stop sending marketing messages at any time.

6. Payment information

Payments may be processed securely through Stripe or another payment provider used by WMC. WMC does not need to store full card numbers on this website.

We may store payment-related records such as payment status, booking amount, booking reference, payment date and transaction-related information needed to manage bookings, refunds, disputes and business records.

7. Sharing information

WMC may share relevant booking details with approved independent cleaning partners where needed to review, accept or complete a cleaning booking. This may include service type, postcode or area, property details, access notes, parking notes and customer contact details once a booking is being arranged or confirmed. Full address/access details are only shared when needed for an approved or confirmed booking.

WMC may also share information with service providers that help operate the website, booking system, payment processing, email, hosting, database, communications or business administration.

Some service providers, such as hosting, analytics, email, database or payment providers, may process information outside the UK. Where this happens, WMC aims to use providers that apply appropriate safeguards for international data transfers.

WMC may disclose information where required by law, to protect the business, to respond to a legal request, or to help resolve a safety, payment, complaint or dispute issue.

8. Data storage and security

WMC takes reasonable steps to protect information from unauthorised access, loss, misuse or disclosure. However, no website, database, email system or online service can be guaranteed to be completely secure.

Access to booking, cleaner partner and business partner information should be limited to people or systems that need it for WMC business purposes.

9. How long we keep information

WMC keeps personal information only for as long as reasonably needed for booking, payment, tax, legal, safety, insurance, dispute handling and platform administration purposes.

Customer booking and payment records are typically kept for up to 6 years after the last relevant activity where needed for tax, accounting, legal or dispute purposes.

Cleaner or business partner application records may typically be kept for up to 2 years after a decision, or longer where needed for ongoing platform use, compliance, safety, insurance, payment, complaint or dispute purposes.

10. Cookies and website analytics

This website may use basic cookies, hosting logs, analytics tools or similar technologies to understand how visitors use the website, improve the service and keep the website working properly.

11. Children's data

WMC's services are not intended for children under 18. We do not knowingly collect personal information from children.

12. ICO registration

If WMC is required to register with the Information Commissioner's Office as a data controller, registration details may be added to this page. You can still contact WMC using the details above with any privacy or personal information question.

13. Your rights

Depending on the circumstances, you may have rights to request access to your personal information, ask for corrections, request deletion, object to certain processing, or ask questions about how your information is used.

To contact WMC about privacy or personal information, email:
info@westmidlandscleaner.co.uk

14. Important note

This Privacy Policy is intended to explain WMC's current website and booking process in plain English. WMC may update this page as the business, website, payment flow, cleaner/business partner process or legal requirements change.