Promise
Compare provider quotes before payment
You can compare suitable provider quotes before you choose who to book. No payment is taken when you first submit a cleaning request.
Our Service Promise
Our Service Promise
We want every clean booked through West Midlands Cleaner to go smoothly. Here is how we aim to protect customers and providers while keeping the marketplace fair.
Our Service Promise is simple: clear provider quotes, secure payment, verified providers, and a fair process if something goes wrong.
Promise
Secure online payment
Once you choose a provider and confirm the quote, payment is made securely online before the clean goes ahead.
Promise
Provider details shared before the job
You will know which independent cleaner or cleaning business you have chosen before the booking goes ahead.
Promise
Insurance requested and checked before paid jobs
Providers must confirm suitable public liability insurance before accepting paid jobs through WMC.
Promise
Short issue-reporting window
If something goes seriously wrong, report it within 48 hours of the clean using the contact form or support email so WMC can review the matter and contact the provider.
Promise
Fair review process
Depending on the situation, WMC may help assess a re-clean, partial refund, full refund or another fair outcome on a case-by-case basis.
What WMC promises customers
A clearer booking process from quote to payment.
Customers can submit a request, compare suitable provider quotes and choose a provider before paying. This helps reduce confusion and gives customers more control before the booking is confirmed.
If a serious issue is reported within the 48-hour issue window, WMC can review the booking information, contact the provider and help assess a fair resolution.
What WMC does not guarantee
We do not make a blanket money-back promise.
WMC is not the employer of the cleaners or businesses on the platform. Each provider is independent and responsible for the quality of their own work.
We do not promise a blanket “100% satisfaction or your money back” guarantee. Instead, we promise a fair review process that considers both the customer and the provider.
For more detail on how issues are handled, read our FAQs.
For providers
Secure customer payment and a fair issue window.
Customer payment is taken before the confirmed booking goes ahead. After you complete the job and mark it as done, the customer has a short 48-hour window to raise a serious concern.
If no issue is raised, payout is processed promptly according to the platform and Stripe payout flow. If an issue is reported, WMC reviews it fairly and considers both sides.
This system helps customers feel protected and helps providers avoid chasing customers for payment after completing work.
WMC operates as a marketplace/platform. Cleaning services are delivered by independent providers, not WMC employees. WMC may assist with platform communication, payment administration and dispute handling where required.